The Mosaic Luxe Experience
Thoughtful design requires clear communication, organization, and a shared understanding of the process.
The information below outlines the tools, resources, and procedures used throughout the Mosaic Luxe client experience.
Communications
Clear communication is an important part of every successful project.
Email serves as the primary form of communication for project discussions, design questions, approvals, estimates, and documentation.
Text messaging is reserved for scheduling adjustments, deliveries, day-of logistics, and other time-sensitive matters.
Whenever possible, project discussions and design decisions are handled during scheduled meetings, ensuring dedicated time for review, recommendations, and next steps.
This approach helps keep projects organized, efficient, and enjoyable for everyone involved.
Billing & Payments
Invoices are issued through Wave, our secure billing platform.
Payment confirmations and receipts are automatically generated through Wave and should be retained for your records.
Payment may be made by check, ACH bank transfer, or credit card. Check payment is preferred. Zelle is not accepted.
For payments exceeding $10,000, check or bank wire is recommended.
Billing terms, payment schedules, and project-specific fees are outlined in your project agreement.
Your Google Drive
Your shared Google Drive folder serves as the central location for project-related materials.
Use this folder to upload photos, measurements, inspiration images, and other project information.
Design presentations and project resources may also be shared here throughout the project.
Contact Mosaic Luxe
Email
hello@mosaicluxe.com
Business Hours
Monday–Thursday | 9:00 AM – 5:00 PM
Friday & Saturday | By Appointment
Mosaic Luxe Interiors
Parsons School of Design Graduate
LEED Accredited Professional
HGTV Design Star Finalist
Your Pinterest Board
Pinterest is one of the easiest ways to communicate your style preferences and inspiration.
Save rooms, furnishings, finishes, colors, lighting, and details that catch your eye.
Not every image needs to be practical for your home—it simply helps identify patterns and preferences.
FAQ
How quickly do you respond?
Emails and calls are typically returned within one business day.
Can you purchase items for me?
Yes. Depending on the service selected, items may be purchased directly by the client or through Mosaic Luxe.
Do I have to use your vendors and contractors?
No. Mosaic Luxe is happy to work with your preferred contractors, trades, and vendors whenever appropriate.
Can I start with one service and move into another?
Absolutely. Many clients begin with Design by the Hour or Guided Design™ and later transition into a larger scope of services as the project evolves.
What if I need additional hours?
Additional design time can be added as needed. Applicable rates and billing terms are outlined in your service agreement.
How are invoices handled?
Invoices are issued electronically and may include design services, purchasing fees, coordination fees, or reimbursable expenses, depending on the scope of work.
What if I live out of town?
Many Mosaic Luxe clients are seasonal residents or second-home owners. Meetings, updates, approvals, and project coordination can be handled both in person and remotely.
What happens after I sign the agreement?
You will receive onboarding information, project documents, scheduling details, and the next steps specific to your project and selected service.